Refund Policy
This page describes the refund policy for all free and paid products and services rendered in relation to thekenrictan.com main domain and subdomain and digital property of Zero Dawn Pte. Ltd.
Effective Date: 9 Sep 2025 Last Updated: 9 Sep 2025
This Refund Policy applies to all paid services and products offered by Tan Wei An Kenric through explore.thekenrictan.com, the @thekenrictan personal brand digital media assets, including The Zero Dawn Entrepreneurs Circle community membership and The Zero Dawn Protocol coaching program and all future products and services that we may offer.
1. Our Refund Philosophy
1.1 Investment in Transformation
Our services represent an investment in your professional development and business growth. Unlike physical products, coaching and educational services provide immediate value through insights, strategies, and frameworks that cannot be "returned" once received.
1.2 Commitment-Based Approach
Success in coaching requires serious commitment from both coach and client. Our refund policy ensures that only committed individuals who are prepared to invest fully in their development engage our services, while maintaining compliance with Singapore consumer protection standards.
1.3 Quality Assurance Process
We maintain rigorous client qualification and consultation processes to ensure mutual fit before service commencement, significantly reducing the likelihood of refund requests.
2. The Zero Dawn Protocol Coaching Program
2.1 Limited Refund Window
14-Day Satisfaction Guarantee:
Full refund available if cancellation requested within 14 calendar days of program commencement
Refund applies only if no coaching sessions have been completed
Client must provide written feedback explaining unsuitability for program improvement
This window aligns with Singapore consumer protection standards and International Coach Federation (ICF) best practices
Graduated Refund Structure:
Days 1-7: 100% refund (minus value of any delivered materials or resources)
Days 8-14: 50% refund as goodwill gesture (minus delivered materials)
Day 15+: No refunds available for any reason
After 14-Day Period:
No refunds available for any reason once the guarantee period expires
This includes personal circumstances, business changes, or dissatisfaction
All payments become non-refundable regardless of program completion status
2.2 Refund Exclusions
No refunds will be provided for:
Completed coaching sessions or consultations
Delivered program materials, frameworks, or resources
Email support or guidance provided outside formal sessions
Time invested in program customization or preparation
Opportunity costs or scheduling arrangements made by Coach
2.3 Session-Based Refund Limitations
Once any coaching session begins, entire program fee becomes non-refundable
Partial attendance at sessions does not qualify for partial refunds
Client no-shows or late cancellations do not qualify for refunds
Technical difficulties during virtual sessions do not qualify for refunds (sessions will be rescheduled)
3. The Zero Dawn Entrepreneurs Circle Community
3.1 Monthly Membership Refunds
Current Month Policy:
No refunds for current month membership fees once payment is processed
Access continues through end of paid billing period
Cancellation prevents future charges but does not refund current period
3.2 Membership Termination
Members may cancel future billing at any time
Cancellation does not entitle refund of fees already paid
Immediate access termination upon refund request (no continued access during processing)
4. The Zero Dawn Method Newsletter
4.1 Free Service
The Zero Dawn Method newsletter is provided at no cost
No refunds applicable as service is complimentary
Unsubscribe available at any time through email preferences
5. Refund Request Process
5.1 Eligibility Requirements
To qualify for any refund, the following conditions must be met:
Request submitted in writing within applicable refund window
No violations of Terms of Service or professional conduct standards
Completion of exit interview to provide feedback for service improvement
Return or deletion of all proprietary materials and resources
Acknowledgment of refund policy terms in original service agreement
5.2 Documentation Requirements
All refund requests must include:
Original signed acknowledgment of refund policy terms
Detailed engagement tracking records (session attendance, participation level)
Written goal-setting documentation from program commencement
Record of all materials delivered and confirmation of return/deletion
5.3 Request Procedure
Refund requests must include:
Written request sent to [email protected]
Original payment confirmation or invoice number
Detailed explanation of reasons for refund request
Confirmation of deletion/non-use of received materials
Agreement to confidentiality regarding proprietary methodologies
5.4 Processing Timeline
Refund requests reviewed within 5 business days
Eligible refunds processed within 10 business days of approval
Refunds issued via original payment method when possible
Processing fees or currency conversion costs may be deducted
6. Circumstances That Void Refund Eligibility
6.1 Immediate Disqualification
No refunds will be considered if:
Client has violated professional conduct standards
Proprietary materials have been shared or reproduced without permission
Client has engaged in threatening, abusive, or unprofessional behavior
False information was provided during application or qualification process
Client attempts to reverse charges or dispute payments through financial institutions
6.2 Material Breach
Refund eligibility is permanently voided by:
Recording sessions without written consent
Sharing confidential business information from coaching sessions
Using proprietary methodologies for commercial purposes without licensing
Violating intellectual property rights or confidentiality agreements
7. Alternative Resolution Options
7.1 Service Adjustments
Before considering refunds, we may offer:
Program modification to better fit client needs
Extended timeline for program completion
Alternative service delivery methods (virtual vs. in-person)
Additional resources or support within existing program structure
7.2 Mutual Termination
In cases of genuine mutual incompatibility:
Both parties may agree to program termination without refund
Client retains access to materials and insights already provided
Professional recommendation letter provided for alternative service providers
Positive testimonial consideration based on partial program completion
8. Payment Disputes and Chargebacks
8.1 Chargeback Prevention
Clients agree to:
Contact us directly before initiating any payment disputes
Allow 10 business days for refund request resolution
Provide opportunity for alternative resolution before involving financial institutions
8.2 Chargeback Consequences
Unauthorized chargebacks will result in:
Immediate termination of all services and access
Collection efforts for disputed amounts plus administrative fees
Permanent ban from future services and programs
Legal action to recover costs and damages where appropriate
9. Legal Protections and Limitations
9.1 Consumer Rights
This policy operates within the framework of Singapore consumer protection laws while reflecting the specialized nature of professional coaching services and International Coach Federation (ICF) standards for professional coaching relationships.
9.2 Limitation of Remedies
This refund policy represents the sole and exclusive remedy for dissatisfaction with services. No other remedies, including but not limited to consequential damages, lost profits, or alternative service costs, are available.
9.3 Dispute Resolution Enhancement
Any disputes regarding refunds shall be resolved through:
Good faith negotiations for 30 days
Professional mediation through Singapore Mediation Centre before legal action
Industry peer review option through relevant professional coaching associations
Binding arbitration under Singapore International Arbitration Centre (SIAC) Rules as final resort
Singapore law governs all refund-related matters
10. Exceptional Circumstances and Hardship Provisions
10.1 Documented Hardship Exceptions
Serious documented hardships may be considered on a case-by-case basis, including:
Job loss with official employment termination letter and inability to secure alternative income within 30 days
Medical emergencies with physician documentation preventing program participation for more than 60 days
Natural disasters affecting client's business operations with official disaster declaration
Family emergencies requiring extended absence from business activities with supporting documentation
Such circumstances require:
Verifiable documentation from official sources (employers, medical professionals, government agencies)
Written request with supporting evidence submitted within 30 days of occurrence
Agreement to postpone program rather than refund when possible
Completion of hardship evaluation process and review
10.2 International Travel and On-Site Coaching Cancellations
For clients requiring on-site coaching outside Singapore who cancel after travel arrangements have been made:
Pre-Travel Cancellation Policy:
Client bears full cost of all non-refundable travel preparations including:
Air tickets and transportation costs
Hotel accommodations and lodging expenses
Visa fees and travel documentation costs
Travel insurance and related expenses
These costs are due immediately upon cancellation regardless of refund eligibility for coaching fees
Minimum 30 days advance notice required to minimize non-refundable travel costs
Coach will make reasonable efforts to minimize cancellation penalties when advance notice is provided
Travel Cost Recovery:
All travel-related expenses are separate from coaching fee refund calculations
Travel costs remain due even if coaching fees are refunded under other provisions
Payment required within 14 days of receiving travel cost invoice
Failure to pay travel costs may result in collection action and legal fees
10.3 Coach-Initiated Refunds
We reserve the right to offer refunds at our discretion when:
Coach determines services are not suitable for client's needs during initial consultation
Mutual agreement that different service provider would be more appropriate
Extraordinary circumstances warrant refund consideration
Professional standards require termination of coaching relationship
Coach cancels travel for international on-site coaching (full travel cost reimbursement provided)
11. Contact Information
For refund requests or questions about this policy, contact:
Refund Requests: Email: [email protected] Subject Line: "Refund Request - [Service Name]"
General Inquiries: Phone: +65 8666 2197 Address: 2 Venture Drive, #14-02 Vision Exchange, Singapore 608526
Business Hours: 9 AM - 6 PM, Monday-Friday (Singapore Time)
12. Policy Updates
This Refund Policy may be updated to reflect:
Changes in service offerings or business practices
Updates to legal requirements or consumer protection standards
Improvements based on client feedback and operational experience
Material changes will be communicated via email to active clients and posted on our website with updated effective date.
This Refund Policy is governed by Singapore law and designed to balance client protection with the specialized nature of professional coaching and educational services.
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