Refund Policy

This page describes the refund policy for all free and paid products and services rendered in relation to thekenrictan.com main domain and subdomain and digital property of Zero Dawn Pte. Ltd.

Effective Date: 14 Oct 2025 Last Updated: 14 Oct 2025

This Refund Policy applies to all paid services and products offered by Tan Wei An Kenric (operating as Zero Dawn Pte. Ltd.) through explore.thekenrictan.com, including The Zero Dawn Entrepreneurs Circle community membership and The Zero Dawn Protocol coaching program and all future products and services that we (including the @thekenrictan personal brand) may offer.

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1. Our Refund Philosophy

1.1 Transformation Requires Commitment

Our services represent an investment in your professional development and business growth. Unlike physical products, coaching and educational services provide immediate value through insights, strategies, and frameworks that cannot be "returned" once received.

1.2 Commitment-Based Approach

Success in coaching requires serious commitment from both coach and client. Our refund policy ensures that only committed individuals who are prepared to invest fully in their development engage our services, while maintaining compliance with Singapore consumer protection standards.

1.3 Quality Assurance Process

We maintain rigorous client qualification and consultation processes to ensure mutual fit before service commencement, significantly reducing the likelihood of refund requests.

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2. The Zero Dawn Protocol Coaching Program

2.1 No Traditional Money Back Guarantee

There are no refunds for The Zero Dawn Protocol coaching program for any reason, including but not limited to:

• Personal circumstances or business changes

• Lack of results due to non-implementation

• Dissatisfaction with the program

• Change of mind after enrollment

• Failure to attend sessions or complete modules

Why no refunds? Because transformation requires commitment from both sides:

• Your commitment: Show up, do the work, implement the modules as instructed

• Our commitment: Give you a proven system that has transformed our business and 5+ other founders' businesses

Once you enroll and payment is processed, all fees become non-refundable. This policy ensures we work only with serious founders who are committed to results.

2.2 The Investment Protection Guarantee (Store Credit)

While we don't offer cash refunds, we do offer something better for committed clients:

Complete all 6 core modules within 180 days, exactly as instructed, and you'll receive your full USD$12,000 back as credit toward future coaching services.

Why store credit instead of cash?

When founders complete the protocol, they don't want their money back - they want more coaching to maximize their newfound time. 89% of our graduates continue working with us at $550/hour (discounted from the standard $700/hour rate).

This isn't a money-back guarantee - it's an investment protection guarantee. You either get results, or you get to reinvest in more growth at no additional cost.

Simple rule: Complete the program → Buy back 20+ hours/week → Get $12K credit for continued growth.

2.3 Investment Protection Guarantee Requirements

To qualify for the $12,000 store credit, you must:

1. Complete all 6 core modules within 180 calendar days

2. Implement the frameworks exactly as instructed in your business

3. Attend all scheduled coaching sessions (or reschedule with advance notice)

4. Submit all required assignments and documentation

5. Demonstrate implementation through progress check-ins

Credit will NOT be issued if:

1. You fail to complete modules within 180 days

2. You don't implement the frameworks as instructed

3. You miss sessions without proper rescheduling

4. You violate professional conduct standards

The credit is issued as:

• Store credit redeemable for future coaching services (USD$550/hour rate for graduates)

• Valid for 24 months from date of program completion

• Non-transferable and cannot be redeemed for cash

• Applicable to 1:1 coaching, masterminds, or future products we may offer

2.4 What's Non-Refundable

Once you enroll, the following are non-refundable under any circumstances:

• Coaching sessions (completed or missed)

• Program materials, frameworks, and resources delivered

• Email support and guidance provided

• Time invested in program customization

• Opportunity costs or scheduling arrangements

• Access to proprietary methodologies

No partial refunds. Once any coaching session begins or materials are delivered, the entire program fee becomes non-refundable (except for the store credit option upon successful completion).

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3. Future Products and Services

3.1 Monthly Memberships or Subscriptions

Current Month Policy:

• No refunds for current month fees once payment is processed

• Cancellation prevents future charges but does not refund current period

• Access continues through end of paid billing period

• Cancel anytime; no refund for unused portion

3.2 Free Services

• Free services (newsletters, free resources) have no refunds as they are complimentary.

• Unsubscribe available anytime.

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4. Refund Request Process for Store Credit

4.1 How to Claim Your Investment Protection Guarantee

To claim your $12,000 store credit after completing the program:

1. Email: [email protected]

2. Subject: "Investment Protection Guarantee - Program Completion"

3. Include:

   • Confirmation of all 6 modules completed within 180 days

   • Implementation documentation showing frameworks applied

   • Session attendance records

   • Assignment completion proof

Processing Timeline:

• Claim reviewed within 7 business days

• Eligible credits issued within 10 business days of approval

• Credit confirmation sent via email with redemption instructions

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5. Circumstances That Void All Guarantees

5.1 Immediate Disqualification

No store credit or any consideration will be provided if:

• You violate professional conduct standards

• You share or reproduce proprietary materials without permission

• You engage in threatening, abusive, or unprofessional behavior

• You provide false information during application

• You attempt chargebacks or payment disputes through financial institutions

• You record sessions without written consent

• You share confidential information from coaching sessions

• You use proprietary methodologies commercially without licensing

These violations result in immediate termination of all services with no refund or credit.

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7. Alternative Resolution Options

7.1 Service Adjustments

Before considering refunds, we may offer:

• Program modification to better fit client needs

• Extended timeline for program completion

• Alternative service delivery methods (virtual vs. in-person)

• Additional resources or support within existing program structure

7.2 Mutual Termination

In cases of genuine mutual incompatibility:

• Both parties may agree to program termination without refund

• Client retains access to materials and insights already provided

• Professional recommendation letter provided for alternative service providers

• Positive testimonial consideration based on partial program completion

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6. Payment Disputes and Chargebacks

6.1 Contact Us First

Before initiating any payment disputes with your bank or credit card company:

1. Contact us directly at [email protected]

2. Allow 10 business days for resolution

3. We'll work with you in good faith to address concerns

6.2 Unauthorized Chargeback Consequences

Chargebacks initiated without contacting us first will result in:

• Immediate termination of all services and access

• Permanent ban from all future services

• Collection efforts for disputed amounts plus administrative fees

• Legal action to recover costs where appropriate

We take chargebacks seriously and will defend them vigorously when clients bypass our dispute resolution process.

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9. Legal Protections and Limitations

9.1 Consumer Rights

This policy operates within the framework of Singapore consumer protection laws while reflecting the specialized nature of professional coaching services and International Coach Federation (ICF) standards for professional coaching relationships.

9.2 Limitation of Remedies

This refund policy represents the sole and exclusive remedy for dissatisfaction with services. No other remedies, including but not limited to consequential damages, lost profits, or alternative service costs, are available.

9.3 Dispute Resolution Enhancement

Any disputes regarding refunds shall be resolved through:

• Good faith negotiations for 30 days

• Professional mediation through Singapore Mediation Centre before legal action

• Industry peer review option through relevant professional coaching associations

• Binding arbitration under Singapore International Arbitration Centre (SIAC) Rules as final resort

• Singapore law governs all refund-related matters

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7. Exceptional Circumstances

7.1 Coach-Initiated Refunds

We reserve the right to offer refunds or adjustments at our sole discretion when:

• We determine services are not suitable for your needs (during initial consultation)

• Mutual agreement that a different service provider would be more appropriate

• Extraordinary circumstances warrant consideration

• We cancel or cannot deliver services as promised

• Coach cancels travel for international on-site coaching (full travel cost reimbursement applies)

7.2 International Travel Cancellations

For clients requiring on-site coaching who cancel after travel arrangements are confirmed:

• You are responsible for all non-refundable travel costs (flights, hotels, visas, insurances...etc)

• Minimum 30 days advance notice required to minimize costs

• Travel costs are separate from coaching fees and remain due regardless

• These costs are due immediately upon cancellation regardless of refund eligibility for coaching fees

• Coach will make reasonable efforts to minimize cancellation penalties when advance notice is provided

• Payment required within 14 days of receiving travel cost invoice

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8. Legal Framework

8.1 Governing Law

This policy is governed by Singapore law and designed to balance client protection with the specialized nature of professional coaching services, aligned with International Coach Federation (ICF) standards.

8.2 Dispute Resolution

Any disputes regarding refunds shall be resolved through:

1. Good faith negotiations (30 days)

2. Professional mediation through Singapore Mediation Centre

3. Binding arbitration under Singapore International Arbitration Centre (SIAC) Rules

8.3 Limitation of Remedies

This refund policy represents your sole and exclusive remedy for dissatisfaction with services. No other remedies are available, including consequential damages, lost profits, or alternative service costs.

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9. Contact Information

For refund requests or questions about this policy, contact:

Refund Requests: Email: [email protected] Subject Line: "Refund Request - [Service Name]"

General Inquiries: Phone: [phone] Address: 2 Venture Drive, #14-02 Vision Exchange, Singapore 608526

Business Hours: 9 AM - 6 PM, Monday-Friday (Singapore Time)

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10. Policy Updates

This Refund Policy may be updated to reflect:

• Changes in service offerings or business practices

• Updates to legal requirements or consumer protection standards

• Improvements based on client feedback and operational experience

Material changes will be communicated via email to active clients and posted on our website with updated effective date.

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This Refund Policy is governed by Singapore law and designed to balance client protection with the specialized nature of professional coaching and educational services.