Refund Policy

This page describes the refund policy for all free and paid products and services rendered in relation to thekenrictan.com main domain and subdomain and digital property of Zero Dawn Pte. Ltd.

Effective Date: 14 Oct 2025 Last Updated: 14 Oct 2025

This Refund Policy applies to all paid services and products offered by Tan Wei An Kenric (operating as Zero Dawn Pte. Ltd.) through explore.thekenrictan.com, including The Zero Dawn Entrepreneurs Circle community membership and The Zero Dawn Protocol coaching program and all future products and services that we (including the @thekenrictan personal brand) may offer.

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1. Our Refund Philosophy

1.1 Transformation Requires Commitment

Our services represent an investment in your professional development and business growth. Unlike physical products, coaching and educational services provide immediate value through insights, strategies, and frameworks that cannot be "returned" once received.

1.2 Commitment-Based Approach

Success in coaching requires serious commitment from both coach and client. Our refund policy ensures that only committed individuals who are prepared to invest fully in their development engage our services, while maintaining compliance with Singapore consumer protection standards.

1.3 Quality Assurance Process

We maintain rigorous client qualification and consultation processes to ensure mutual fit before service commencement, significantly reducing the likelihood of refund requests.

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2. The Zero Dawn Protocol Coaching Program

2.1 Refunds

I will happily grant refunds if at the end of 90 days, there is absolutely zero improvement in your company's Zero Dawn Pulse Check score. No questions asked.

2.2 Guarantees

If you don't buy back 20+ hours/week in 90 days, I will keep coaching you free until you do.

2.3 Exceptions

We will not grant refunds under the following:

• Personal circumstances or business changes

• Lack of results due to non-implementation

• Dissatisfaction with the program

• Change of mind after enrollment

• Failure to attend sessions or complete modules

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3. Future Products and Services

3.1 Monthly Memberships or Subscriptions

Current Month Policy:

• No refunds for current month fees once payment is processed

• Cancellation prevents future charges but does not refund current period

• Access continues through end of paid billing period

• Cancel anytime; no refund for unused portion

3.2 Free Services

• Free services (newsletters, free resources) have no refunds as they are complimentary.

• Unsubscribe available anytime.

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4. Circumstances That Void All Guarantees

4.1 Immediate Disqualification

No store credit or any consideration will be provided if:

• You violate professional conduct standards

• You share or reproduce proprietary materials without permission

• You engage in threatening, abusive, or unprofessional behavior

• You provide false information during application

• You attempt chargebacks or payment disputes through financial institutions

• You record sessions without written consent

• You share confidential information from coaching sessions

• You use proprietary methodologies commercially without licensing

These violations result in immediate termination of all services with no refund or credit.

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5. Alternative Resolution Options

5.1 Mutual Termination

In cases of genuine mutual incompatibility:

• Both parties may agree to program termination without refund

• Client retains access to materials and insights already provided

• Professional recommendation letter may be provided for alternative service providers

• Positive testimonial may be provided by the client on partial program completion.

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6. Payment Disputes and Chargebacks

6.1 Contact Us First

Before initiating any payment disputes with your bank or credit card company:

1. Contact us directly at [email protected]

2. Allow 10 business days for resolution

3. We'll work with you in good faith to address concerns

6.2 Unauthorized Chargeback Consequences

Chargebacks initiated without contacting us first will result in:

• Immediate termination of all services and access

• Permanent ban from all future services

• Collection efforts for disputed amounts plus administrative fees

• Legal action to recover costs where appropriate

We take chargebacks seriously and will defend them vigorously when clients bypass our dispute resolution process.

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7. Legal Protections and Limitations

7.1 Consumer Rights

This policy operates within the framework of Singapore consumer protection laws while reflecting the specialized nature of professional coaching services and International Coach Federation (ICF) standards for professional coaching relationships.

7.2 Limitation of Remedies

This refund policy represents the sole and exclusive remedy for dissatisfaction with services. No other remedies, including but not limited to consequential damages, lost profits, or alternative service costs, are available.

7.3 Dispute Resolution Enhancement

Any disputes regarding refunds shall be resolved through:

• Good faith negotiations for 30 days

• Professional mediation through Singapore Mediation Centre before legal action

• Industry peer review option through relevant professional coaching associations

• Binding arbitration under Singapore International Arbitration Centre (SIAC) Rules as final resort

• Singapore law governs all refund-related matters

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8. Exceptional Circumstances

8.1 Coach-Initiated Refunds

We reserve the right to offer refunds or adjustments at our sole discretion when:

• We determine services are not suitable for your needs (during initial consultation)

• Mutual agreement that a different service provider would be more appropriate

• Extraordinary circumstances warrant consideration

• We cancel or cannot deliver services as promised

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9. Legal Framework

9.1 Governing Law

This policy is governed by Singapore law and designed to balance client protection with the specialized nature of professional coaching services, aligned with International Coach Federation (ICF) standards.

9.2 Dispute Resolution

Any disputes regarding refunds shall be resolved through:

1. Good faith negotiations (30 days)

2. Professional mediation through Singapore Mediation Centre

3. Binding arbitration under Singapore International Arbitration Centre (SIAC) Rules

9.3 Limitation of Remedies

This refund policy represents your sole and exclusive remedy for dissatisfaction with services. No other remedies are available, including consequential damages, lost profits, or alternative service costs.

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10. Contact Information

For refund requests or questions about this policy, contact:

Refund Requests: Email: [email protected] Subject Line: "Refund Request - [Service Name]"

General Inquiries: Phone: [phone] Address: 2 Venture Drive, #14-02 Vision Exchange, Singapore 608526

Business Hours: 9 AM - 6 PM, Monday-Friday (Singapore Time)

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11. Policy Updates

This Refund Policy may be updated to reflect:

• Changes in service offerings or business practices

• Updates to legal requirements or consumer protection standards

• Improvements based on client feedback and operational experience

Material changes will be communicated via email to active clients and posted on our website with updated effective date.

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This Refund Policy is governed by Singapore law and designed to balance client protection with the specialized nature of professional coaching and educational services.